Cancellation, Returns & Warranty

1. Cancellation Policy

When you reserve a part — whether by paying a 25% deposit or the full amount — we prepare it for you and hold it aside. Once a part has been pulled and prepped, it can't simply go back on the shelf for someone else, and returning it to our supplier isn't guaranteed.

• Pickup window: 24 hours from when we notify you the part is ready. Weekends and holidays extend the window to the next business day.
• Cancelling within the window: full refund of any deposit or payment made, no fee.
• Cancelling after the window: a 25% cancellation fee applies to whatever you've paid (deposit or full payment). The remainder is refunded.
• No communication: if we don't hear from you and the part isn't picked up, the same 24-hour window and fee apply — silence is treated the same as a late cancellation.

Need more time? Just message us before the window closes — we're reasonable about extending it if you give us a heads-up.

2. Returns

• Returns are accepted within 7 days of pickup, on unused parts in their original, re-saleable condition/packaging. CAPA-certified parts must still have the CAPA seal attached.
• Your order number or receipt must accompany the return.
• Any physical damage must be reported at the time of pickup — damage reported after you've left with the part cannot be accepted as a return.
• Returns are subject to our supplier's own inspection and approval before a refund or credit is issued — a return isn't guaranteed to be accepted, since parts can be denied by the supplier for wear, damage, or missing components.
• No credit is given for parts that have been altered, installed, painted, or damaged after leaving our shop.
• Approved returns are issued as store credit or refunded to your original payment method, at our discretion.

3. Manufacturing Defects

Most parts — trim, lighting, mirrors, bumpers, and other body/cosmetic items — are covered for manufacturing defects within the same 7-day window as returns above, subject to the same supplier inspection and approval.

Mechanical and electrical components are different — they can fail for reasons that only show up once they're actually running, so they get a longer window:

• 30-day exchange warranty on alternators, starters, A/C compressors, blower motors, window regulators, and similar mechanical/electrical parts. Exchange only — no cash refund, and still subject to the supplier confirming it's a genuine defect and not damage from installation or use.
• Catalytic converters and headlight/taillight bulbs are final sale — no returns or defect coverage, on any part.
• Damage from installation, abuse, neglect, accidents, or normal wear and tear is never covered.
• Parts modified, altered, or used outside their original design (racing, competitive driving, commercial use) are not covered.
• We're not responsible for incidental costs — labor, rental cars, lost time, towing, or other consequential losses.

4. How to Request a Return, Exchange, or Cancellation

Message us on WhatsApp or call 905-460-9797 or submit a return request online with your order number and a description of the issue. We'll walk you through next steps — including whether the part needs to come back to us for inspection before a refund, credit, or replacement is issued.